FAQ
hj999 Q&A — answers to all your questions here
From deposits to withdrawals, VIP cashback to cricket betting — all the answers you need at hj999 are compiled on this page.
Whether you're new to hj999 or a returning player — having questions is completely natural. On this page we've provided detailed answers to the most frequently asked questions across four topics: deposits and withdrawals, the VIP cashback program, cricket betting markets, and payment methods. If you still have an issue after reading the answers, our 24/7 live chat support is always ready to help.
Withdrawal Guide How to Withdraw Money
Yes, for security purposes hj999 only allows withdrawals to a mobile wallet registered in the player's own name. This means the name on your bKash, Nagad, Rocket, or Upay account must match the name on your hj999 profile. Withdrawal requests made to accounts under a different name are not processed.
The standard withdrawal processing time at hj999 is just 5 to 30 minutes. Once the request is submitted and system verification is complete, the money is sent directly to your mobile wallet. If the money does not arrive within the expected time, please contact live chat.
Yes, winnings from a bonus can be withdrawn once the wagering requirement is met. Wagering is calculated on the bonus amount only — for example, if you receive a ৳1,000 bonus at 20×, you need to place a total of ৳20,000 in bets. After that, the winnings from the bonus balance can be withdrawn as regular cash.
Absolutely. hj999's withdrawal system operates 24 hours a day, 7 days a week. Whether it's late at night, Friday, Saturday, or any other day — you can submit a withdrawal request at any time and receive your money within 5–30 minutes.
A "Pending" status means your request is being processed. In most cases it completes within 30 minutes. If the status has not changed after 30 minutes, please contact us via live chat or email ([email protected]) and provide your transaction ID.
Exclusive Benefits VIP Program
At hj999, a fixed percentage cashback is given each week based on your total bets. The cashback rate depends on your VIP level — the higher the level, the higher the cashback. It is credited directly to your wallet and can be used without any additional conditions.
VIP members receive faster withdrawal processing, exclusive promotional offers, and priority support, in addition to weekly cashback. As you move up to higher levels, the benefits expand further. Each level comes with its own separate benefits package.
hj999 has a total of five VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; and Diamond — up to 1.0% weekly cashback. Benefits increase progressively at each level.
Your VIP status improves through regular gaming and betting activity. The more active you are, the sooner you can reach the next level. For detailed criteria on level advancement, our support team can guide you through live chat.
Betting Guide BPL & International Matches
If a match is declared "no-result" due to rain or any other reason, all bets on that match are generally cancelled and the full bet amount is refunded. However, if a certain number of overs were completed before the match ended, special rules may apply. Please visit the Terms and Conditions page to learn more.
Decimal odds are very easy to read. Say a team's odds are 2.50. If you bet ৳100 and win, your total return is ৳250 (that is, 2.50 × 100). This includes your original ৳100 stake. A team with higher odds is considered harder to win, but the reward is also higher.
Match Winner (who will win the match), Top Batsman, Top Bowler, Innings Total Runs, and First Wicket Fall Over — these are the most familiar markets. These markets see more action during BPL or the T20 World Cup. For example, in a match like Bangladesh vs India, you can bet on each of these markets.
Yes, hj999 offers the option to place accumulator (multi-selection) bets. The odds of each selection are multiplied together, which means the potential reward can be much larger. However, if any one selection is wrong, the entire bet is lost, so take care when making your decisions.
hj999 offers betting markets for major international cricket tournaments. You can bet on various markets in competitions such as IPL, the T20 World Cup, and the ICC Champions Trophy. Visit the cricket section to see the list of active events.
Payment Guide Deposits
The minimum deposit at hj999 is just ৳200 — this applies to all payment methods (bKash, Nagad, Rocket, and Upay). You can start with a small amount, and your first deposit also qualifies for a 100% welcome bonus (up to ৳20,000).
After a deposit, your account usually updates within a few minutes. If it takes more than 15 minutes, collect your mobile wallet transaction ID and send it to live chat or [email protected]. Our support team will resolve the issue promptly.
After logging in to hj999, select the "Deposit" option and choose Nagad as your payment method. Send money from the Nagad app to the displayed number using "Send Money". Once the transaction is successful, your account will be updated automatically.
hj999 does not charge any deposit fee. However, each mobile wallet operator — bKash, Nagad, Rocket, or Upay — may apply their own charge for "Send Money". These charges are determined by the respective wallet's own policy and have nothing to do with hj999.
hj999's welcome bonus is 100% of your first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — giving you a total balance of ৳2,000. If you deposit more than ৳20,000, the bonus is still capped at ৳20,000. The wagering requirement is 20× (on the bonus amount only).
Still have questions? We're ready to help
If you didn't find your answer above, speak directly with our support team. Assistance is available in both Bengali and English.
24/7 Live Chat — the fastest way to get a response
Email: [email protected]