hj999 Privacy Policy
Your personal information is completely safe with us — read this policy to learn how hj999 collects, uses, and protects your data.
Table of Contents
Introduction & Scope
This Privacy Policy ("Policy") is issued on behalf of the hj999 platform ("we", "our", or "Platform") and applies to all users ("you", "your") of the hj999.lat website and its associated services.
By creating an account on hj999 or using the platform, you are agreeing to the terms of this Policy. This Policy should be read together with our Terms and Conditions.
We place the highest importance on the privacy of users in Bangladesh. We maintain transparency in the collection and processing of your personal information, and we follow applicable laws and international best practices. This Policy will tell you what information we collect, why we collect it, how we store and protect it, and what rights you have.
What Information We Collect
Identity Information
Information you provide during account registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket or Upay mobile number
- Deposit and withdrawal amounts and history
- Transaction reference numbers
- Information required for KYC verification
Gaming Activity Data
Information automatically generated during your use of the platform:
- Betting history and game logs
- Bonus usage and wagering progress
- Login times and session details
- VIP level and rewards history
Technical Information
Information automatically collected when you visit the site:
- IP address and device identifiers
- Browser type and version
- Operating system details
- Cookie and local storage data
- Page visit patterns and navigation paths
Purpose of Data Use
hj999 uses collected information for the following legitimate purposes:
- Account Management: Creating, verifying, and maintaining your account; ensuring login security.
- Service Delivery: Operating all gaming services smoothly, including cricket betting, slots, and live casino.
- Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining financial records.
- Bonuses & Promotions: Managing the welcome bonus, VIP program, and other offers.
- Customer Support: Resolving your issues and answering your questions via 24/7 live chat and email.
- KYC & Fraud Prevention: Verifying your identity and preventing fraud, money laundering, and other unlawful activity.
- Responsible Gaming: Monitoring your gaming habits to provide support and set limits where needed.
- Technical Improvement: Enhancing platform performance, security, and user experience.
- Legal Obligations: Complying with applicable laws and the directives of regulatory authorities.
We never use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will notify you in advance and obtain your consent where required.
Data Disclosure & Third Parties
hj999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Trusted technology partners who assist in operating our services (such as payment gateways, game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and cybersecurity providers) receive only the information necessary to carry out their specific tasks. These partners are bound by strict confidentiality agreements and may not use the information for any other purpose.
Legal Requirements
Information may be disclosed when required by a court order, government directive, or any other valid legal process. We are obligated to share information with the relevant authorities in investigations related to fraud and money laundering.
Business Transfers
In the event of a future business merger or acquisition, your information may be transferred; however, the new operators will be bound by the same obligations under this Privacy Policy and you will be notified in advance.
Cookies & Tracking Technologies
Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and keeping core services functional. Disabling them will prevent the site from working properly.
Analytical Cookies
These cookies are used to understand how users interact with the site. They help us improve platform performance and the overall user experience.
Preference Cookies
These cookies are used to remember your language, settings, and personal preferences. They help make your experience more personalised.
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from fully using hj999's services. For any questions about cookie management, please contact our support team.
Data Protection & Security
hj999 applies industry-standard security measures to protect your personal and financial information. Our key security measures are:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption, keeping your information completely confidential.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
- Access Controls: Only authorised staff have access to the minimum data necessary, and all access is recorded in logs.
- Data Masking: Financial information and identity details are partially hidden when displayed.
- Security Audits: Regular system audits and vulnerability assessments are conducted.
- Data Backup: Encrypted backups ensure the safety and continuity of your data.
Please note that no system is entirely immune to risk. You should also take precautions on your end: use a strong and unique password, do not share your password with anyone, and log out of your account after using an unfamiliar device.
Data Retention Period
hj999 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Financial and identity-related information may be retained for a specified period after account closure for legal and regulatory reasons.
- Transaction Records: Details of financial transactions are retained for an extended period to meet legal requirements.
- Technical Logs: Log files are retained for a limited time for security and troubleshooting purposes and are then automatically deleted.
Once the retention period expires, data is securely deleted or anonymised so that you can no longer be identified.
User Rights
Every user of the hj999 platform has the following rights regarding their personal information:
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Right to Access You may request to know what information we hold about you, where it is stored, and for what purpose it is being used. In response to such a request, we will provide you with complete information within a reasonable time.
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Right to Rectification If any information in your account is incorrect or outdated, you may request that it be corrected. Having accurate information is also important for the security of your account.
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Right to Erasure In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.
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Right to Data Portability You may request to receive information relating to you in a structured, commonly used format.
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Right to Object In certain cases, you have the right to object to the processing of your information, particularly for direct marketing purposes.
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Right to Restrict Processing In certain circumstances, you may request that the processing of your information be temporarily limited — for example, while the accuracy of the data is being verified.
To exercise any of the above rights, email us at [email protected]. We will act promptly after verifying your identity.
Protection of Minors
hj999 strictly prohibits anyone under the age of 21 from using the platform. This service is for those aged 21 and above only.
We collect date of birth during account registration for age verification. If we have reasonable grounds to believe that a user is under the age of 21, that account will be suspended immediately and the relevant information will be processed securely.
We never knowingly collect personal information from minors. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected] — we will promptly close that account and delete the associated data.
For responsible gaming and more details, please read our Responsible Gaming page.
Policy Changes
hj999 may modify or update this privacy policy from time to time. These changes may occur due to technological improvements, introduction of new services, or changes in applicable laws and regulatory guidelines.
For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification of the changes to your registered email.
- Display a notification when you log in to the platform.
Continued use of the platform after any changes will indicate that you have accepted the revised policy. We therefore recommend reviewing this page regularly.
Contact Us
Privacy Inquiries
If you have any questions about this privacy policy, or wish to exercise your rights, please contact our support team. We provide assistance 24/7 in both Bengali and English.
24/7 live chat support — contact us directly from any page on the platform
We respond promptly to all requests — no language barrier, write to us in Bengali
SSL encryption and fair play guaranteed — your information is always secure